Claims Defense Metrics Maturity: Seven Core Metrics for Claims Litigation Whitepaper

Capturing and Analyzing Metrics is an Important Part to Any Business

Claims organizations have a tremendous amount of data at their fingertips, and leveraging that data can significantly improve performance and outcomes, especially if they use that data strategically to enhance performance.

Applied properly, this guide can help you improve the effectiveness of your litigation management initiatives so as to improve your:

  • Allocated Loss Adjustment Expenses (i.e., controlling external costs associated with the litigation management process)
  • Unallocated Loss Adjustment Expenses (i.e., making your internal claim staff more efficient)
  • Indemnity (i.e., improving loss cost outcomes on specific litigated claims)

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“Communicating your metrics and performance expectations with law firms can provide a principled basis for requesting process changes, fee reductions, or staffing alterations.”



Everything You Need To Know, Available at Your Fingertips

Put metrics to work for you using an e-billing and matter management software for P&C insurers. Passport Claims Defense helps transparently manage claims litigation and control legal spend while providing users with data to drive better decisions and product better claims outcomes.