Lisa B. Hill is President and Chief Analyst at Policyscape Consulting. Lisa is an experienced Policy Management and GRC professional with specialist expertise in corporate governance, corporate policy management, and framework/process development. She launched Policyscape Consulting (PSC) in 2013, offering services in her areas of specialty, including:
- Policy Lifecycle Management
- Policy Governance
- Policy and Procedure Authoring
- eGRC Policy Management Requirements Definition
- Policy Implementation, Training, and Communication
Lisa serves as the GRC 20/20 Policy Pundit and co-chairs the OCEG Policy Management Group. She has spoken on Policy Governance and the value of organizations implementing robust meta-policies as the cornerstone of their policy programs.
For the previous decade, Lisa was a Senior Business Leader (Vice-President) and global corporate Policy Manager at Visa Inc. She developed the corporate policy management program to support Visa after its IPO in 2008. She implemented the board-supported Global Meta-Policy and brought together local, regional, and global policies for all functions (Communication, Finance, HR, IT, Legal, Marketing, and Risk), forming a unified library of Corporate Policy under centralized management on a GRC tool that she extensively configured to provide robust authoring capabilities. Lisa also managed Visa’s pre-IPO global IT Information Security Policies program and chaired the Global Policy Forum, which reviewed and approved all changes to these policies. Under her management, the Information Security Policies program achieved an A+ “best of class” rating – the second highest rating ever given such programs by NetDiligence, a cyber risk and network security assurance service.
Before Visa, Lisa was Vice President and Director of Projects and Training at ExlService.com, a leading provider of transformation and outsourced call center customer services. Prior to that, she gained extensive experience managing policy, procedure, and process development and implementation across Fortune 500 banking and engineering/construction organizations.