At Wolters Kluwer ELM Solutions, our Support teams are dedicated to our customers’ success and to creating customers for life.
- Our voice-of-the-customer programs provide constant feedback on the level of customer satisfaction with our products and services
- Customer satisfaction surveys
- Net Promoter surveys
- Executive Advisory Boards
We take action
- Our organization has a continuous improvement culture and a focus on process excellence
- We consistently measure, manage, and improve our customer support operations
- We strive to establish productive, long-term relationships with our corporate legal department, claims and legal service provider customers
- Account Managers and Client Success Managers work together with our clients to understand and collaborate on their unique definition of success
- Client success plans ensure our resources and actions are aligned with client goals
- Our support staff work as an extension of your technical teams
Wolters Kluwer ELM Solutions is committed to consistently delivering the highest levels of service to all our corporate and legal service provider customers. We provide a range of support offerings, from standard to highly customized, to meet your organization’s unique support and security needs.
- Global support provided from our centers in the US, Europe and Asia Pacific
- Unlimited access to phone and online assistance during standard call center hours
- A client success manager to proactively identify opportunities to help you derive additional value from your application
- Technical support coverage for your needs in global time zones
- Enhanced response time targets
- Technical support coverage 24 hours a day, 365 days a year
For more information about our flexible support options, use our online form.