Our goal at ELM Solutions is to get new clients up and running on our software as quickly as possible. We’ve developed an innovate approach to implementation that breaks the process down into smaller chunks of time, creating an iterative process to roll out Passport® or TyMetrix® 360°. This allows our clients to learn our products and work with them while providing requirements and priorities during each iteration of the implementation.
What makes SmartLAUNCH different?
Fast – realize value from your technology investment quicker
E-billing out of the box – clients able to accept, review, and approve invoices
Billing guidelines out of the box – a basic set of first tier guidelines is included, based on our experience over hundreds of implementations
Rapid response – can make enhancements quickly in each sprint based on client feedback
Agile – features and customizations rolled out incrementally
Iterative process – implementation is broken down into smaller time periods, so features and configurations are rolled out quicker based on client prioritization and feedback
Evolutionary user requirements – as users work with the solution and begin to understand how its functionality intersects with their needs, we gather and implement user requirements as we move through the implementation timeline
Smart – we apply our industry expertise to every project
Best practices – best practices, developed with industry-leading clients, helps clients quickly get up and running using common best practices and processes
Partnership – our implementation experts work side-by-side with you, sharing product knowledge, gathering feedback, and facilitating user adoption
Our proven, three-phase implementation process is designed to get law firms and other external service providers submitting e-invoices as quickly as possible. To ensure a positive e-billing onboarding experience, our dedicated Law Firm Operations team provides full-service support for each firm throughout the process.
The three key phases of the implementation process include:
Phase 1 - Initial Contact & Information Gathering
The Law Firm Operations team sends all designated law firms and other external service providers a Welcome Kit containing basic information, instructions, and a link to complete an online User Information Form. After a firm completes the form, we review the data that has been collected to assess the firm's technical ability and begin assisting the firm with preliminary reconciliation of matter and timekeeper data with its client.
Phase 2 - Training, Registration & Testing
We provide web-based training for each user with additional training support as needed. The firm then completes its registration on our e-billing network and submits a test invoice, which our team reviews for compliance with industry standards and client-specific e-billing formats.
Phase 3 - Final Reconciliation & "Go Live"
We assist with a final reconciliation of all matter and timekeeper data. Once the corporate client is live, each firm successfully creates and transmits a live invoice to the client without assistance from our Law Firm Operations personnel. When this is accomplished, the firms have successfully completed the implementation process and can rely on our Law Firm Operations team for ongoing assistance with any technical support issues 24 hours a day, 7 days a week.