Did you know…?

  • ELM Solutions is a business of Wolters Kluwer, a market-leading global information services company
  • We have 14 offices across North America, Europe, and Asia-Pacific
  • Each year, over $18 billion dollars’ worth of invoices are processed through our e-billing network
  • Our LegalVIEW® data warehouse is the world’s largest repository of legal performance data

Did you know?

  • 130+ of our clients are Fortune® /Fortune Global 500 companies
  • 100% of Am Law 200 and Am Law Global 100 firms are ELM Solutions customers
  • ELM Solutions has customers in 190+ countries
 

With the Passport® Connector Library, it’s easy to integrate Passport with best-in-class solutions from our Technology Partners

Learn more »

ELM Solutions:

  • Has completed 700+ software implementations worldwide
  • Is a member of the Technology Services Industry Association (TSIA)
  • Is Safe Harbor certified
 

 

 

An unrelenting focus on creating a great customer experience
 

 

The Customer Value Lifecycle brings together business insights, creativity, solutions, and support to heighten performance and increase efficiencies across legal operations.

Innovation through co-creation for next generation performance

Customer Value Lifecycle

With an unrelenting focus on our clients’ success, we invest in the right people, processes, and technology to delight users and deliver value at every stage of the engagement. Here’s how:

Customer Value Lifecycle Overview

 

"It’s not enough to solve problems well. You have to provide a best-in-class end-to-end experience."

Jonah Paransky, ELM Solutions
EVP and General Manager

Customer Value Lifecycle by Our Leaders

IMPLEMENTATION

 

Jeff Hofstetter provides some insights on SmartLAUNCH and its benefits in the implementation process.
 
Jeff Hofstetter, Vice President Global Services

USE

 

"For us training is not a one-time event – it is a relationship…"
 
Kevin Gaudet, Managing Director, Training Services

COLLABORATE

 

"The benefits our clients receive from our events and user conferences.."
 
Karen McCracken, Senior Manager, Client Experience

ENHANCE

 

"We are seeing savings in the 7-10% range, but what has surprised me is the massive improvement in compliance coming directly from firms."
 
Jeff Solomon, Senior Director, Product Management

ADDING VALUE

 

"It’s not about just winning a new customers and implementing them. It really is about how we can bring value to them and change their businesses over the long term."
 
Mark Stapleton, Managing Director, EMEA

 

We recently asked leaders in corporate legal and insurance claims departments about the importance of the customer experience when choosing a legal technology provider.

Let the numbers speak for themselves.

  • They want more than just a software vendor: 78% say that a technology provider’s complete suite of services is either important or very important.

  • You shouldn’t have to go it alone: 98% see a tech provider’s customer support as either important or very important.

  • Providers have to get it right from the start: 95% believe implementation services are important or very important.

  • Customer experience must be the focus: 95% agree or strongly agree that a tech provider’s customer experience index is an important factor in tech buying decisions.

 

Read all takeaways from our recent market survey

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    "The fact that ELM Solutions listens to their clients, incorporates their feedback, and has a clear, customer-centric roadmap, cinched our decision."

    Nancy Lilja, CHS
    Director of Legal Operations

     

     

     

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    "[We have] intensely high standards and expectations for employees as well as our vendors… Excellence in customer service is something [our company] thrives upon…. Thank you.”

    TyMetrix 360° Fortune 100 client
    Legal Business Administrator

     

     

     

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    "To have a production upgrade of this complexity and time finish to plan without issue and early is rare."

    Passport Fortune 50 client
    Application Development Team Lead

     

     

     

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    "We selected ELM Solutions for its unique ability to truly support global ebilling, its comprehensive portfolio of best practices, critical capabilities such as behind-the-firewall deployment, and its extensive training program.”

    AzkoNobel

     

     

     

Award-Winning Solutions & Support to Deliver Long-Term Success

When selecting an ELM solution, reviewing features and functionality is essential, but equally important is knowing your technology provider is committed to excellence and innovation. Move forward with confidence by partnering with Wolters Kluwer's ELM Solutions.

2018 Best in Biz Awards

ELM Solutions wins Best in Biz Bronze Award for Support Department of the Year.

2018 Golden Bridge Gold

ELM Solutions wins Golden Bridge Gold Award for Customer Service Department of the Year. 

2018 Golden Bridge Bronze

ELM Solutions wins Golden Bridge Bronze Award for New Products and Services - LegalVIEW® BillAnalyzer  

2018 Stevie Award

ELM Solutions wins Bronze Stevie for New Product or Service of the Year – LegalVIEW Dashboards. 

2018 Stevie Award

ELM Solutions wins Silver Stevie for Customer Service Department of the Year in computer software. 

Stevie Award

Office Companion awarded New Product or Service of the Year – Software – Integration Solution

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