Measuring Law Firm Performance
Presenter: Vince Venturella 12-1pm
The measurement of law firm performance is critical to shaping panels and providing the best counsel for your policyholders, but how do you measure them? What are the foundational metrics to analyze? And how do you capture subjective performance metrics - such as an adjuster’s day-to-day experience working with a firm? Join us for a discussion of law firm metrics, which analytics are valuable, and how can you build reporting and dashboards to best determine the firms that are your strongest partners. We will discuss individual metrics and reports, but also show how sharing these reports with your law firms can help to establish benchmarks and a common language for improvement and growth in the ongoing relationship.