Appoints Mark Stapleton as managing director of EMEA to support continued growth and expansion efforts
Hartford, Conn., July 18, 2013 – TyMetrix, the global leader in intelligent solutions for managing the business of law, today announced the expansion of its support services for clients and law firms worldwide using its global TyMetrix® 360˚ platform, which enables legal professionals to access and manage legal matters, invoices, claims and e-billing. As part of this effort, TyMetrix opened new sales and service offices in Dubai and Paris on July 1, 2013. This investment comes on the heels of unprecedented business growth for TyMetrix in EMEA, where new sales grew at 106% from 2011-2012. It also reflects the firm’s unique focus on serving global companies, law firms and vendors.
TyMetrix has been at the forefront of global expansion in the enterprise legal management space. It is the first company in this industry to enter the market in China and the Middle East, and it has been the trusted partner of choice for the market’s first clients in Europe, the Middle East and Asia. Of its 600,000 users, more than half are outside the U.S.
To support this global expansion, TyMetrix has appointed Mark Stapleton as the managing director of TyMetrix EMEA. Mark is based out of London and has strong background and leadership in operational excellence, market development, and strategic growth that will help move forward the company’s initiatives in EMEA. Mark has a reputation for leading high performance teams to deliver results in business management and operations, product management and business development, and professional services in the B2B online business information industry. In his previous role with Dow Jones, Mark was the global business leader of a multi-million dollar portfolio of integration products and professional services, leading an international team of professionals in technology, content, sales, and product management.
“I’m absolutely thrilled to be part of the TyMetrix team and to help advance the sizable growth opportunity and product potential we have in EMEA,” said Stapleton. “The extraordinary growth of the TyMetrix client base in the U.S., EMEA and Asia is driving our focus around global product capabilities, operational excellence, and user experiences.”
The planned global expansion will take place in two phases. The first phase, beginning in July, is focused on real-time customer support that includes live coverage 24 hours a day, 7 days a week, and on-call coverage during weekends. There will also be a U.S. toll-free number available for all client and law firm users. The next phase will begin in late 2013, and will concentrate on improving language capabilities, including the translation of key portions of the law firm instructions to operate TyMetrix 360˚into multiple languages. In addition, the toll-free number for clients will be expanded beyond the U.S., rolling out in Argentina, Brazil, China, France, Germany, Italy, the Netherlands, Saudi Arabia, and United Kingdom.
“EMEA corporations are beginning to demand increased value from their law firms and a greater understanding of the drivers of the billable hour,” said Julie Peck, general manager, TyMetrix. “For multinational corporations, in particular, it is critical that invoices are filed in the correct geographical area, with the right VAT or sales tax applied, while providing spend and budget transparency. TyMetrix 360° ensures adherence to these needs and offers global customers full localization support.”
TyMetrix supports multiple languages within its software custom fields and reporting. Efforts are underway to support multiple languages for user interface labels, including complex language display (i.e. right-to-left text). TyMetrix intends to start with French and Spanish, and by 2015 it plans to have full product provisions incorporating Arabic and Chinese.
Another result of TyMetrix’ global expansion efforts is that its Client Care Center help desk supports language translation services, making TyMetrix the first provider in the industry to offer translation services. Users who call for support have the option of speaking in their native language while an interpreter translates the conversation between the user and the TyMetrix support staff member. The Client Care Center currently supports over 200 languages. This demonstrates the importance TyMetrix places on the support of its law firm and vendor community that access TyMetrix 360˚ from more than 200 countries around the world.
As a business unit under Wolters Kluwer, TyMetrix has a unique advantage in serving the global legal community because of Wolters Kluwer’s leading presence in 40 countries, providing an extraordinary advantage in understanding different cultures and service needs across the globe. It also affords TyMetrix with a massive infrastructure on which to build out its global capabilities.
TyMetrix is the global market leader in delivering intelligent solutions that empower corporate legal departments, law firms and claims organizations to manage the business of law. It provides clients with quality legal management software, services and solutions, including spend and matter management, collaboration, performance metrics, and the expertise required to manage risk, reduce costs and gain the insight required to meet their strategic objectives.
TyMetrix Legal Analytics, a complementary business to TyMetrix’s core software offerings, combines unparalleled analytical and legal domain expertise with LegalVIEW® -- the world’s largest permission based contributory data warehouse of legal performance data -- to provide predictive and analytical models, benchmarking and insights to legal departments and all professionals involved in managing the business of law. TyMetrix is part of Wolters Kluwer Corporate Legal Services. For more information, please visit www.tymetrix.com.
About Wolters Kluwer Corporate Legal Services
Wolters Kluwer Corporate Legal Services (CLS) operates a distinctive, global portfolio of market-leading legal services companies, including CT Corporation, NRAI, BizFilings, CT Lien, Corsearch, and TyMetrix. It serves 70% of the Fortune 500, 90% of the AmLaw 100, 80% of the 100 largest U.S. banks and hundreds of thousands of small business owners. As pioneers of the legal compliance services space, CLS is the trusted partner of choice for legal compliance, due diligence, brand and performance management solutions. A business of Wolters Kluwer, a market-leading global information services company, CLS employs a network of over 1,500 professionals in 54 offices around the world.