Law firms are not consistent on billing with few following guidelines and questions over quality, say clients.

Less than one third - just 31 per cent - are satisfied with outside counsel’s compliance with their guidelines and not a single respondent completely satisfied, according to a new Wolters Kluwer’s ELM Solutions study conducted in partnership with Gartner. Furthermore two in three respondents said they do not know who takes responsibility for overseeing compliance with guidelines at each firm.

Key findings

Just six per cent of corporate legal departments and insurers believe their outside counsel and billing guidelines are up to scratch for audit and compliance purposes. When it comes to the primary objectives in implementing billing and staffing guidelines, 75 per cent want to control costs, some 65 per cent said they wanted to ensure basic compliance with processes while 60 per cent wanted to create consistency across relationships with outside law firms.