Six Core Staff Counsel Metrics

Staff counsel organizations can sometimes struggle to demonstrate their value in comparison to outside counsel. Capturing and analyzing metrics can give staff counsel the “apples to apples” data they need to show how they stack up against the cost and case outcomes of outside counsel. Staff counsel organizations can also use metrics to intelligently drive organizational change, bolstering areas of strength and identifying areas in need of improvement.

Applied properly, this guide can help you improve the effectiveness of your litigation management initiatives so as to improve your:

  • Allocated loss adjustment expenses (ALAE) - controlling external costs associated with the litigation management process
  • Unallocated loss adjustment expenses (ULAE) - making your internal claim staff more efficient
  • Indemnity - improving loss cost outcomes on specific litigated claims

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