March 25, 2019 by Nathan Cemenska
This post was coauthored with Joel Surdykowski . You see the word on firm websites, in attorney bios, on billboards: “Experienced.” You should hire me because I am an experienced litigator. You should hire my team because we have a combined X years of experience. “Experience you can trust.” But how...Read more
March 14, 2019 by Nathan Cemenska
This article was originally published in Legaltech News . The bystander effect, one of the most empirically-validated effects in social psychology, occurs when the presence of bystanders causes individuals to ignore a situation they could have helped. Think ten Olympic swimmers each passively...Read more
March 14, 2019 by Barry Ader
Wolters Kluwer’s ELM Solutions conducted a survey of legal and insurance claims professionals to understand their customer service expectations with respect to Enterprise Legal Management providers. The results show that they aren’t just looking for software vendors; they are looking for partners...Read more
February 28, 2019 by Mark Stapleton
The Alternative In-House Technology Summit , which was recently held near London, provided further proof, if any were needed, that the legal operations function continues to grow in Europe. This is true both in terms of the number of people working in the profession and in the level of value they...Read more
February 20, 2019 by Jeffrey Solomon
We’re talking to Wolters Kluwer’s ELM Solutions employees who work directly with customers during each phase of the Customer Value Lifecycle . Here, Jeff Solomon, Senior Director of Product Management for Legal Analytics, talks about a key component of the Enhance phase: managed services. Why are...Read more
February 12, 2019 by Nathan Cemenska
In-house organizations are becoming more and more sophisticated at managing legal spend, as evidenced by a recent Wolters Kluwer’s ELM Solutions-sponsored panel at the Legaltech New York conference. Panelists Tariq Abdullah of Walmart, John Crawshaw of PNC Bank, and Glenn Vile of the Marsh &...Read more
February 7, 2019 by Mark Stapleton
The 2019 CLOC London Institute was an excellent opportunity to take the pulse of the legal operations industry in Europe. The conference brought together corporate legal operations professionals and vendors, offering the chance for informal, one-on-one conversations, as well as presentations where...Read more
February 6, 2019 by Jonah Paransky
This article was originally published in Money Inc. It used to be that companies buying enterprise software took a standard path. They researched options, bought the software, had it installed and then used it. The next time they interacted with their software vendor was if the software failed or...Read more
January 28, 2019 by Raj Sethuraman
This item was originally published by Forbes , where Raj Sethuraman is a member of the Forbes Technology Council . Last year, while attending a leadership summit, my colleagues and I observed that customers increasingly want their business applications to work very similarly to their personal...Read more