February 20, 2019 by Jeffrey Solomon
We’re talking to Wolters Kluwer’s ELM Solutions employees who work directly with customers during each phase of the Customer Value Lifecycle . Here, Jeff Solomon, Senior Director of Product Management for Legal Analytics, talks about a key component of the Enhance phase: managed services. Why are...Read more
February 12, 2019 by Nathan Cemenska
In-house organizations are becoming more and more sophisticated at managing legal spend, as evidenced by a recent Wolters Kluwer’s ELM Solutions-sponsored panel at the Legaltech New York conference. Panelists Tariq Abdullah of Walmart, John Crawshaw of PNC Bank, and Glenn Vile of the Marsh &...Read more
February 7, 2019 by Mark Stapleton
The 2019 CLOC London Institute was an excellent opportunity to take the pulse of the legal operations industry in Europe. The conference brought together corporate legal operations professionals and vendors, offering the chance for informal, one-on-one conversations, as well as presentations where...Read more
February 6, 2019 by Jonah Paransky
This article was originally published in Money Inc. It used to be that companies buying enterprise software took a standard path. They researched options, bought the software, had it installed and then used it. The next time they interacted with their software vendor was if the software failed or...Read more
January 28, 2019 by Raj Sethuraman
This item was originally published by Forbes , where Raj Sethuraman is a member of the Forbes Technology Council . Last year, while attending a leadership summit, my colleagues and I observed that customers increasingly want their business applications to work very similarly to their personal...Read more
January 24, 2019 by Jonah Paransky
This article was originally published in Money Inc . Corporate legal departments (CLDs) are meant to advise organizations on how to manage risk effectively while ensuring corporate compliance. But sometimes, teams find themselves spending inordinate amounts of time consumed with tasks that inhibit...Read more
January 24, 2019 by Karen McCracken
We’re talking to Wolters Kluwer’s ELM Solutions employees who work directly with customers during each phase of the Customer Value Lifecycle . In this post on the Collaborate phase, Karen McCracken, Senior Manager of Global Customer Experience, tells us about the ways ELM Solutions creates valuable...Read more
January 18, 2019 by Nathan Cemenska
This article was originally published in Legaltech News . We’ve talked about measuring what matters and key characteristics of a high-functioning legal operations team , but how does legal software fit into your organization’s larger business strategy? The right software can help your legal...Read more
January 11, 2019 by Lee Matthews
In the many years I’ve spent working with legal operations professionals, I’ve seen every possible way to handle legal holds. Whether an organization uses a fully-featured e-discovery solution, relies on spreadsheets and a manual process, or falls somewhere in between, everyone has to have some way...Read more