November 6, 2018
Welcome to San Diego! We’re so happy to welcome you to the legal operations event of the year: ELM18 ! If you’ve been to previous ELM Solutions user conferences, then you can expect a similar educational and fun experience here at the Rancho Bernardo Inn but with more of the things you told us you...Read more
November 5, 2018 by Robin Snasdell
This is a guest blog from our partners at Consilio . Consilio has been the premier sponsor of the Annual Law Department Operations Survey since its inception 10 years ago. Back then, the LDO’s second-most common challenge was to “show value of the position to the corporation.” Today, it’s not even...Read more
October 29, 2018 by Stephanie Corey
Stephanie Corey, a veteran in the Legal Operations field, is co-founder and general partner of UpLevel Ops and Co-founder of the Corporate Legal Operations Consortium ( CLOC ). We spoke with her about the evolution of the legal operations role and where she sees it going in the next decade. How...Read more
October 24, 2018 by Karen McCracken
This is the third of a four-part series on the Wolters Kluwer’s ELM Solutions Customer Value Lifecycle . This post focuses on the Collaborate phase of the lifecycle and the ways in which interacting with us, and with their peers, yields sustained value for our customers. See part one for an...Read more
October 18, 2018 by Barry Ader
ELM18 is fast approaching and, now that we are within a few weeks of the conference, you may be starting to think about what you would like to get out of your time at Rancho Bernardo in San Diego . To me, the most valuable aspect of the annual gathering is the opportunity to hear from your peers in...Read more
October 10, 2018 by Rich Surace
This is the second of a four-part series on the Wolters Kluwer’s ELM Solutions Customer Value Lifecycle . This post focuses on the Use phase of the lifecycle, describing how we work with customers day-to-day to ensure the greatest value. See part one for an introduction to this model and check back...Read more
October 3, 2018 by Nathan Cemenska
Leaderboards — a concept that came from sports and video games and was later adapted to business contexts, including sales organizations — can be an effective tool for driving improvement in law department administration. This type of leaderboard is a ranking of different “players” based on...Read more
September 26, 2018 by Barry Ader
This is the first of a four-part series on the Wolters Kluwer’s ELM Solutions Customer Value Lifecycle. This post introduces the service model and describes the implementation phase. Subsequent posts will describe the other phases within this approach. When considering their options for enterprise...Read more
September 20, 2018 by Vince Venturella
Insurance claims professionals are no strangers to disruptive technologies. Over the next several years, artificial intelligence (AI) is expected to be among the most disruptive technologies for digitally-enabled businesses in general, and for claims organizations in particular. However, there is...Read more