No matter how turnkey or intuitive a technology is, there is a good deal of basic management that goes along with it – user support, supporting version updates, customizations, and more, in addition to general legal operations tasks, such as reporting, and managing operational processes, such as rates, budgets, matters and AFAs. All of this requires a very specific skill set and knowledge base.
Corporate legal departments (CLDs) and insurance claims departments (ICDs) are already stretched thin managing the multitude of technology solutions that help run day-to-day operations. These resources, while incredibly talented and dedicated, cannot be expected to hold the varied expertise required to optimize use of all of these solutions – or have the time to do so. No one person can be a technologist, report designer, business process analyst, data scientist, and more. So, legal operations teams need to find someone to do this work, making staffing gaps a common challenge.
We’ve heard about these challenges from our customers, and we’re excited to introduce Wolters Kluwer’s ELM Solutions’ Application Management Services, extending our suite of Expert Services beyond Professional Services and our AI-enabled solutions Managed Services. With this new service offering, we provide your teams with the outsourced help they need to manage your ELM Solutions systems, freeing everyone up to focus on the things that drive value for your organization.
What Makes Us Different
You’re probably familiar with the concept of “white glove” expert solutions offerings. After all, legal outsourcing is not a new concept, so you may be asking what makes ours so different? Quite simply, it’s the expertise and hands-on involvement our team brings to yours. Your assigned ELM Solutions resource is an extension of your staff and complements the service team of client success managers, account managers, and help desk support that comes with the software acquisition. Use us to mitigate staffing and expertise gaps in your organization in a faster and more cost-effective way than recruiting and hiring a full-time in-house resource.
Our Application Management Services resource works like a part of your team, getting to know the ins and outs of your business while also staying up to date on the ELM Solutions technology. This combination means that they can provide counsel on how to better use the technology solution to meet your current business challenges. With Application Management Services, you can take your department to the next level, leveraging every feature of the solutions to meet current and future business needs.
With ELM Solutions’ Application Management Services, you receive:
Our team of solution experts who have been creating and fine-tuning applications for legal departments for years understand the intersection between technology and legal and, more importantly, are experts on ELM Solutions technology. Our services offer direct access to the people who build our solutions and whose only job is to make sure those applications are being used to their fullest potential. With these assigned service experts, clients get more out of technology investments and realize the greatest value of every part of the solution. Because there is no learning curve, improvements in how you use the technology can be made right away.
Our expert resources are available when and where they are needed. Our service can easily scale depending on changing business demands. We can also help with more than just technology; we’re here to assist you in creating new matters, configuring workflows, setting up and applying alternative fee arrangements, managing rate or budget approvals, and entering data into the system.
Having the expanded Wolters Kluwer's ELM Solutions team at your fingertips allows you to free up internal resources, who can move away from managing technology toward using it better to manage the business. Expert Services resources allow legal operations teams to spend less time on administrative work, basic legal operations tasks, or working through reporting and more time utilizing all that data for business decisions.
Application Management Services by Wolters Kluwer’s ELM Solutions let you quickly adapt to changing business needs and effectively plan for short- or long-term initiatives, such as a key resource going on leave or a special project being assigned to the group, without the expense and hassles associated with hiring internal staff.
Our Expert Services offerings ease staffing pressures, improving their use of the technology and providing better business outcomes. In fact, one client recently reported that working with ELM Solutions’ Expert Services is “undoubtedly making us smarter about our system so we can use it better.”
To learn more about our Jefferies case study and the managed services we offer, visit Wolters Kluwer's ELM Solutions’ Expert Services.