Did you know…?

  • ELM Solutions is a business of Wolters Kluwer, a market-leading global information services company
  • We have 14 offices across North America, Europe, and Asia-Pacific
  • Each year, over $130 billion dollars’ worth of invoices are processed through our e-billing network
  • Our LegalVIEW® data warehouse is the world’s largest repository of legal performance data

Did you know?

  • 130+ of our clients are Fortune® /Fortune Global 500 companies
  • 100% of Am Law 200 and Am Law Global 100 firms are ELM Solutions customers
  • ELM Solutions has customers in 190+ countries

With the Passport® Connector Library, it’s easy to integrate Passport with best-in-class solutions from our Technology Partners

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ELM Solutions:

  • Has completed 700+ software implementations worldwide
  • Is a member of the Technology Services Industry Association (TSIA)
  • Is Safe Harbor certified


2020 ACC Legal Operations Maturity Benchmarking Report



Wolters Kluwer, in partnership with the Association of Corporate Counsel (ACC), surveyed legal departments on their level of operational maturity across 15 legal operations functions including: compliance, contract management, information governance, intellectual property management, knowledge management, and more.

Assess your legal departments’ operational maturity

This report contains four main sections:

  • The overall survey results for the Maturity Model’s 15 functions, with breakdowns by industry, company revenue, organization headquarter locations, size of the legal department, and total legal spend.
  • The results in detail for each of the 15 legal operations functions, including valuable insights from legal department leaders about the most pressing challenges they face in advancing legal operations maturity.
  • An Overall Maturity Score for the legal department as a whole, offering a means to evaluate where legal departments are in their journey toward achieving advanced status.
  • A profile of the “best in class” departments with the highest levels of maturity and look at the specific subfunctions in which this group of maturity leaders excels.

Get the report

If you experience any problems, please email kalena.cavanagh@wolterskluwer.com for assistance.

Valuable insights to legal departments


The report aims to be a useful resource for legal department leaders to benchmark the maturity of their operations against their peers.

Not only will they be able to see how their department compares in essential functions, such as Contracts Management, Compliance, and Financial Management, but they will also be able to scrutinize dozens of legal operations practices, processes, and tools to determine to what extent other legal departments have these in place, are planning to implement them, or have not (yet) implemented them.

Take a look at the report's key findings and data highlights.

Departments that employ at least one legal ops professional are more advanced across all 15 functional areas compared to those with no dedicated legal ops professional.
— 2020 ACC Legal Operations Maturity Benchmarking Report