Did you know…?

  • ELM Solutions is a business of Wolters Kluwer, a market-leading global information services company
  • We have 14 offices across North America, Europe, and Asia-Pacific
  • Each year, over $18 billion dollars’ worth of invoices are processed through our e-billing network
  • Our LegalVIEW® data warehouse is the world’s largest repository of legal performance data
ELM Solutions Snapshot
 

Did you know?

  • 130+ of our clients are Fortune® /Fortune Global 500 companies
  • 100% of Am Law 200 and Am Law Global 100 firms are ELM Solutions customers
  • ELM Solutions has customers in 190+ countries

Client Testimonials

 

Partner Spotlight - Technology Partners

With the Passport® Connector Library, it’s easy to integrate Passport with best-in-class solutions from our Technology Partners

Learn more »

ELM Solutions has a global network for more than 70 partners
 

Did you know?

ELM Solutions:

  • Has completed 700+ software implementations worldwide
  • Is a member of the Technology Services Industry Association (TSIA)
  • Is Safe Harbor certified

Protecting our Clients Data

The Learning Institute

When companies invest in an enterprise software solution, selection of the right product is just one driver of project success. Ensuring that the project team, administrators, report writers, and end users are able to effectively utilize and support the system is just as important as the technology itself. Training provides the necessary foundation for success by informing smart system design during implementation and driving rapid user adoption once the system goes live.

Recognizing the importance of training to support clients’ success, ELM Solutions has a dedicated in-house training organization, the Learning Institute. The Learning Institute provides a comprehensive and holistic approach to training and learning support throughout each customer’s partnership with ELM Solutions. With unique and inventive services such as training subscriptions and dial-for-training live learning support, we are re-inventing training for the Enterprise Legal Management industry by providing each client with:

  • Holistic support for their training needs throughout their relationship
  • The right level of training, at the right time, to the right audience
  • Learning options tailored to their specific requirements – not a “one size fits all” program
  • A variety of training delivery options to support varied learning styles and educational needs
  • Training reinforcement to aid in the user adoption of the solution

The Learning Institute offers a wide range of training services to meet the requirements of clients of various sizes and with a variety of implementation goals. Clients can receive standard training or we can develop custom training that is appropriate for a client’s specific needs, which can incorporate a client’s unique application configuration and business processes. To support different learning styles, we leverage a diverse set of training delivery methods, such as instructor-led courses, eLearning options, live training support, and train-the-trainer services and certification programs.

Training offerings include:

  • Project kickoff training services – Includes training for key business and IT stakeholders who will participate in the requirements and design phases of the implementation

  • Implementation training services – Our subject matter experts train User Acceptance Testing (UAT) participants and end users based on the client’s specific software configuration and key business processes

  • Open enrollment training – Recurring technical training for system administrators, system designers, and report developers offered up to 8 times per year to help manage and grow technical knowledge

  • Subscription services – A range of subscription-based services – such as on-demand eLearning modules, “how to” animations, live training support, annual on-site training, virtual training, and documentation updates – to reinforce the knowledge and use of the system

  • On-demand learning – Self-serve access to robust help files, “how to” animations, and eLearning courses provide training as needed

  • Live learning support – Phone access to training professionals to assist with the ad hoc training needs of end users, system administrators, and system designers

  • Training project management – The Learning Institute can manage the complete training project, eliminating the need for the client to dedicate any of its own resources

  • Certification programs – Available to our client users, technical staff, and trainers to guarantee a high level of application proficiency

For more information regarding these offerings, contact us >

Why invest in training?

  • Accelerates software ROI

  • Informs smart system design

  • Reduces the learning curve and drives user adoption

  • Supports change management

  • Improves productivity and consistency of software utilization

Who benefits from training?

  • Implementation project team members in business and technical roles

  • Power users, subject matter experts, and administrators

  • System designers

  • All end user roles

  • Client trainers

  • Report writers

Because Passport® and TyMetrix® 360° are powerful technology solutions that support the unique and complex needs of the largest companies in the world, each client’s implementation and configuration is different.  Our training services include the ability to consult with clients to fully assess their training needs and to build an appropriate training program and curriculum for their users and technical staff.  This results in the development of a training plan that is designed to identify the roles, actions, and functions to be trained and a curriculum plan designed to achieve our clients’ goals for their system and operations.

The Learning Institute can also customize training content and curriculum, including course materials, eLearning solutions, and “how to” animations to reflect a client’s specific Passport or TyMetrix 360° configuration. This can include ongoing support to maintain all custom training materials and programs and keep them up-to-date with the configuration changes that a client makes to its solution over time.

The Learning Institute offers the following training consulting and custom training services:

  • Training Project Management
  • Training Plan Development
  • Client-Specific Course Development and Delivery
  • Client-Specific eLearning Solution Development
  • Deployment Planning
  • Learning Assessments and Learning Remediation Services

For more information regarding these offerings, contact us >

The Learning Institute has developed and offers a full range of standard courses and documentation, some of which can be customized to reflect a client’s specific software configuration. Courses available to Passport® or TyMetrix® 360° system administrators, system designers, report designers, and end users include:

  • End User and Administrator Application Training
  • End User and Administrator Module Training
  • System Designer Training
  • Report Designer Training

Additionally, we offer end user training courses for LegalVIEW® legal analytics offerings:

  • LegalVIEW MatterAnalyzer End User Training
  • LegalVIEW Dashboards End User Training

For more information regarding these course offerings, contact us >

Our recurring technical training for system administrators, system designers, and report developers is offered several times per year to help our clients manage and grow their technical knowledge. To see course descriptions, click on the course name.

Date Course Location Enroll
August 18-20, 2015 TyMetrix 360° Report Designer Hartford, Connecticut Enroll
September 9-10, 2015 TyMetrix 360° Network Admin Hartford, Connecticut Enroll
September 9-10, 2015 Passport Admin Toolkit Houston, Texas Enroll
September 15-17, 2015 TyMetrix 360° Report Designer Houston, Texas Enroll
September 15-17, 2015 Passport Designer Toolkit Houston, Texas Enroll
September 23-24, 2015 Passport Report Designer Houston, Texas Enroll
October 14-15, 2015 TyMetrix 360° Network Admin Hartford, Connecticut Enroll
October 14-15, 2015 Passport Admin Toolkit Houston, Texas Enroll
October 20-22, 2015 TyMetrix 360° Report Designer Hartford, Connecticut Enroll
October 20-22, 2015 Passport Designer Toolkit Houston, Texas Enroll
October 21-22, 2015 Passport Report Designer Houston, Texas Enroll
November 4-5, 2015 Passport Admin Toolkit Houston, Texas Enroll
November 10-12, 2015 Passport Designer Toolkit Houston, Texas Enroll
December 2-3, 2015 TyMetrix 360° Network Admin Houston, Texas Enroll
December 8-10, 2015 TyMetrix 360° Report Designer Houston, Texas Enroll