March 29th, 2017 to March 31st, 2017

Held each spring, the CLM Annual Conference features more than 80 collaborative educational sessions and keynote presentations designed by industry professionals to help attendees gain the knowledge they need to be on the forefront of the industry. Attendance at the Annual Conference is limited to 1,800 individuals and is balanced among CLM Members and Fellows.

Join SESSION 2 - Claims Defense Metrics Maturity — Five Key Disciplines for Creating Excellent Metrics

March 30, 2017 11:30 AM


  • Anna Barrett, Cincinnati Insurance Company
  • Craig Hartsuyker, Farmers Insurance Exchange
  • Vince Venturella, Wolters Kluwer, ELM Solutions

All insurers have large amounts of information about litigated claims, including their resulting cost and loss. That information is a huge opportunity to improve case management if captured carefully and strategically applied. Too often, however, that vast information is used to generate metrics that are based upon imperfect data and those metrics show results as opposed driving results. Creating and analyzing metrics needs to be a serious and disciplined process, or those metrics will drive less than optimal results. To generate difference-making metrics, there are certain foundational strategies and disciplines you need to internalize and apply in order to create effective metrics. This session deals with how to think about metrics, types of metrics to build, and what practices must be in place to make information accurate and actionable.