December 8, 2017 by Jackie Coury
Jacqueline Coury, Wolters Kluwer’s ELM Solutions Senior Director, Strategic Initiatives, Enterprise Legal Management, helps to create a better end-to-end customer experience. Here, she talks about how ELM Solutions does that. In your role, what elements of the Customer Experience do you focus on?...Read more
November 16, 2017
As ELM17 drew to a close earlier today, even though some were eager to get to the airport or the beautiful Four Seasons pool, attendees took the time for valuable roundtables where they had the opportunity to talk and listen to their peers on a variety of key topics. Over the course of two...Read more
November 15, 2017
Doug Lipp is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees .You can follow Doug...Read more
November 15, 2017
This afternoon’s sessions provided deep dives on areas where our clients consistently work to improve their approach and results. Cybersecurity, law firm collaboration, and operational metrics may be distinct disciples, but great execution on all three is absolutely essential to the success of a...Read more
November 15, 2017
After a breakfast of networking with colleagues and a terrific presentation by Jonah Paransky, Executive Vice President and General Manager of Wolters Kluwer’s ELM Solutions, which included the announcement of our inaugural Legal Innovator Award winners, ELM17 attendees broke out into thought...Read more
November 15, 2017
This morning got off to an energetic start with a welcome address from Jonah Paransky, General Manager of Wolters Kluwer’s ELM Solutions. Jonah talked about his perspective on the issues and trends currently shaping the legal industry, including how the evolution of the legal function and client/...Read more
November 14, 2017
Back in September, Hurricane Irma tore through Florida putting our user conference on hold. While the weather may have delayed the conference, it didn’t dampen our resolve to provide clients with great value, amazing learning opportunities, and a chance to meet one another - with some fun and...Read more
November 14, 2017 by Mark Stapleton
Corporate legal departments are being asked to do more with less, while law firms are increasingly seeking opportunities to improve efficiency and enhance client collaboration. Making progress in these areas benefits legal departments, and aligning corporate staff to these goals across departments...Read more
November 1, 2017 by Joe McMorris
As the Chief Information Officer and Chief Security Officer for Wolters Kluwer’s ELM Solutions, Joe McMorris spends a lot of time focusing on cybersecurity for our clients, their law firms, and our own company. He shares some expertise and advice here. Are hackers targeting the legal function...Read more